Support
Contact
Email support@jaego.co. We reply within one business day. Include your store address (yourshop.myshopify.com) and, if something failed, the purchase order number or the time it happened.
Good first steps
- A received delivery did not reach Shopify: open the purchase order. A banner with a Retry button appears when an update is waiting.
- Products are missing: open Settings and choose Re-sync catalog.
- A barcode will not scan: print at 100% (Actual size), not Fit to page, and use a label size that fits the code.
- Camera scanning does not start: allow camera access for the page in your browser, or use a handheld scanner.
Common questions
I'm moving from Stocky. Can I bring my data?
Yes. Export your suppliers, supplier SKUs, costs and reorder points from Stocky or a spreadsheet as a CSV, upload it to Jaego and match the columns on screen. Jaego checks the file first and lists any products it cannot find, so nothing is imported by surprise.
Does Jaego see my customers or orders?
No. It reads products, inventory and locations, and it never asks for customer or order access.
Do I need Shopify POS?
Jaego is designed for shops that sell in person, but it works with any Shopify locations. Plans are limited by the number of locations: one on Basic, up to three on Growth, any number on Plus.
How do I count stock?
Open a stocktake on your phone and point the camera at barcodes, or use a handheld scanner that types the code. Several people can count the same list at once. Before anything changes in Shopify you review the differences.
What happens if my connection drops while I'm counting or receiving?
Counts stay on the screen and are sent when the connection returns, so keep the page open. Stock updates sent to Shopify are safe to repeat, so a retry never adds a delivery twice. If an update cannot go through, the order is flagged as needing attention with a Retry button.
What does it cost?
Basic is $29 a month, Growth is $59 and Plus is $99. Every plan has a 14-day free trial. Annual billing costs ten months' price. Charges appear on your Shopify bill.
How do I cancel, and what happens to my data?
Cancel from Settings in the app or by uninstalling. You can download everything as CSV files first, and delete all of it from Settings whenever you like.